Our Reviews

Super smooth service experience! I was told what would be done, how much it would cost, and how long it would take at the start. All of which was accurate. Text updates throughout, too. Couldn't have been more painless!

Quick service

Were able to get the part finally from gm they completed the work in a timely manner always done very well Tim my service man keeps me well informed stays on top of it

The service was quality and I appreciated being able to ask questions and have them answered. Excellent communication and fair pricing.

Thomas did a great job of responding to me and made the sales process and buying experience top notch. Would recommend Thomas to my family and friends.

The customer service was excellent and my car repairs was handled well.

Timely service and Tim in service kept me updated. Very professional

Tim always does a great job of keeping me informed of the progress being made on repairs and is up front with the cost as well.

Great team at the Oil Change facility at Lee Johnson Kirkland. Had my car in and out fast with a review of current state and follow ups.

Super quick service. The person helping me was knowledgeable and friendly. Great experience.

Jorge was great, called with multiple issues going on with my Blazer. He got me in the next day and by the end of day the car was fixed and ready to go. Can’t tell how much I appreciated his help,

Jorge was very helpful, courteous and I have no complaints with his service. The engineers were unable to find a problem with my car. I paid a large fee. Within 24 hours the problem was back. I am still waiting for a response. The car is under warranty which just makes it all frustrating. My rating is purely related to the problem not being resolved.

Great vehicle check in and good update communication

William did a fabulous job!

Got my car in right away, back on the road in a hour. They were friendly and helpful

Very professional, quick on time service

Great job with the oil change

Great service and amazing employee or as they call it family.

Everyone was so nice and made all the processes smooth

Jayelene and her service team always provides me with the best customer service!

Service writer Jayelene listened, explain, showed empathy & understanding of our situation (error message on the display). Great customer service!

In for an oil change and it was done quickly.

Brought my ZR2 in for its regular LOF service. Great service by the tech's and my service advisor Tim Anderson. Noticed my front sway bar links needed replacing. Ordered parts and my rig was able to be done in 2days. Thanks for keeping me safe with all the crazy driving /traffic out there

Excellent service!

It was very good your rep was very honest, straight forward and cautious.

I brought my Silverado in to be detailed. I was told the cost would be $300.00 and the detail would take several hours. I told my Service Writer that I would stay at the dealership for a few hours and then, it it was not getting close to being finished, I would call my wife and she could come and pick me up and I would come back to the dealership the following morning to pick up the truck. I cam back the following morning and they truck was not finished. I was told that the detailing work was backed up and they did not know if the truck would be done that day. The Service Writer arranged to give me a loaner car and said he would call me when it was finished. At 3:00 pm it was still not finished . I drove back to my home in Snohomish and was told the truck was ready to pick up at the end of the day. I told the Service Writer I could not drive back to the dealership from my home in Snohomish until the following morning. I drove back for the third time on the following morning and picked up the truck and returned the loaner car, The detail work on the truck was well done but the final bill was $350+ dollars. I had to pay an extra surcharge because it was a pickup and not a car. Adding the tax made the bill almost 20% higher than what I was expecting. Driving from my house in Snohomish to the dealership in Kirkland at commute house is no picnic. Having to do it 4 times, 3 by me and once by my wife wasted a whole day. My Service writer was very polite and I know he was not in control of the workflow with the detail department. He apologized for the inconvenience and got me a loaner car which I appreciate. Still, for the whole thing to play our over 3 days and involve 4 back and forth trips from Snohomish was really frustrating. I have been a good customer of Lee Johnson for over 50 years and have purchased several vehicles. I lived in Kirkland within a few blocks of the dealership from 1973 until 2018. My wife and I moved north to Snohomish County to be closer to our grandkids and the distance between my house and the dealership went from a few short blocks to a brutal 20+ mile commute each way. My frustrations were tied to these logistics.

Quick Lube lane, was able to get right in, liked the video tour of repair progress.

Excellent customer service and car service

The steep pricing for basic service seems very customer unfriendly. $170 for a software update to fix a known bug, and a quote of $540 to replace coolant in two out of three loops. It's hard to avoid the feeling that this is GM trying to compensate for EVs needing less servicing by price gouging on the few that are needed. The service itself was fine, I assume it's GM corporate policy to set these prices? I'll look into other options for my next car.

Jayelene was and is patient and understanding and willing to search above and beyond to identify obscure updates.

All work was completed on time and came in at the quoted price. My vehicle was clean when I picked it up, both Kirstie and inside. Mathew was amazing communicating through the process!

This is the 3rd Chevy Silverado that we have purchased from Lee Johnson. We have always been happy with the service we receive. We drive almost 3 hours to get to the dealership because of the service. Will found exactly the vehicle that we were looking for in less than an hour. We were in and out of there in about 90 minutes and back on the road to Cashmere.

Friendly and efficient

Great service.

Service was smooth, quick and no additional hassles.

Three weeks to get a repair. In your favor you gave me a nice loaner and your team did give me as good a deal as they could, but to have a $4,000 dollar rear end repair on a PU gently used with only 75,000 miles really sucks . Doesn't exactly make me confident in the future of this brand .

The morning of my service appt, I called, and was going to cancel the service appt for my work vehicle (Chev Equinox), because I'm so busy with work - when I spoke with Tim, he had a loaner car all lined up for me! I drove to Lee Johnson, Tim had all the paperwork started (Element manages my company, Zayo, fleet vehicles) with the service/recall issues, and I was in/out in 15 min. Within 4 hours, Tim texted, and my work vehicle was completed. I'm impressed!

I had a great experience working with Will on the purchase of my 2025 Tahoe. Will was transparent and honest, which is more than I can say for other dealerships in the area. The team at Lee Johnson kept me updated throughout the purchase process and made my pickup experience smooth and painless.

Fantastic!! Will was amazing. He was recommended to us by our next-door neighbors because they liked him so much and he absolutely lived up to his terrific reputation. His customers service skills are first rate and he's incredibly knowledgeable with a very upbeat and positive personality. I can't say enough good things about him!

Repair took longer than i was told. Repair bill was $400.00 more than estimate for simple AC service. Service department new nothing about the 15% repair discount that the dealer sent me in an email advertisement.

Quick turnaround and friendly customer service.

Outstanding star. From the very beginning to the end of the process

Great

Tim and the team were prompt, professional and courteous. As also, Tim and the service we received was perfect. Thanks ! Don

Ever hear of dealer delema? Well, I take my vette to be serviced there knowing the fact. Stated my 10 year old battery died and most likely need a new one. They spent almost 3 hours doing and oil change and apparently testd my whole electrical system. $230 charge to tell me my 10 year old battery is fine. Long story short I demanded a battery replacement in liu of all this unecessay diagnostics. Almost $600 after 3 1/2 hours there out the door. Yup, dealer delema.

Staff and service were the best I've ever had!

It was an excellent time other than having to sit around and wait to pick up my car but it was nice regardless

On time, with car wash.

I love this oil change option-in and out quickly. Super friendly staff, great customer service. They make it easy!

Everyone that I encountered was courteous, attentive, and friendly.

Quick and easy

Courtesy and professionalism of the staff as well as kept us informed as to status of our car service

Tim was very nice

Jayelene Hall provides us with the best customer service!

This was the most low-pressure car buying experience we have ever had. All of our questions were answered, our wants for our new car were listened to, and we were never pressed for more. When the perfect color wasn't available for us in our configuration, the team worked to provide several options and we walked away happy with our new EV!

Thomas was my salesman and he did an awesome job! He was calm and collected and gave me the information I needed without being pushy or making me feel rushed.

This service was trough the insurance it went well except that the dealer didn’t give me any updates until the 1 week after once the work was done

Once again LJC provided excellent service, got me in on short notice on a Saturday for my vehicle with a problem not starting, turned out to be a bad battery. Once again the service was excellent, the people were great and the cost for parts ridiculously expensive! In excess of $500 for a new battery. I hate to say it but once my warranty is up, depending on the issue I will be taking my car elsewhere for service where replacement parts are more resonably priced. Again I want to reiterate excellent service, the people are great. The price for parts, way over the top, even for a dealer.

Thomas Huddleston was a great help in our truck buying experience! He was calm and patient and gave us the answers we needed about the different trucks we were looking at.

Great time working with Thomas , didn’t put any pressure on buying , and went over all the details on the vehicle , great job

I've always had excellent service over the past 30 or so years. So now I expect that and, they never disappoint! It's hard these days to find the level of service we used to receive but Lee Johnson's hasn't wavered.

Will the salesman was friendly and very easy to work with. We love the new Blazer. Thank you for the great customer service.

It was a little long thank you for the service however you did wash my truck before giving it back to me but I had to wash the grease off the sides of the truck ???like it flew out from under the trucks front tired and onto the doors??

Amazing work and great from desks attendees ? Thank

Salesman was great. No high pressure, just responsive and professional.

Everything was great

People were friendly, helpful and competant

Very good

quick service. Did forget to rotate tires but reminded and they took care of it

Everything was good except a couple of small things. The mechanic must’ve worked on a greasy car before ours because our steering wheel was greasy when we received it. That was a little annoying. The “one pedal” driving was also switched off by him or her, and it was left that way without me knowing about it until we drove away… that could have been a dangerous situation, as I always drive with it on. Other than those things it was fine.

Pleasant experience.

Great service & expectations in assisting me regarding error message in our display. Set an appointment time, day & loaner. Explained deductible cost (extended warranty) cost. Part needed to be ordered & would take 4 days. Reschedule appointment when part came in. Fixed issue! Jo Lynne & Jorge are great examples and to why we purchase our 3rd vehicle from Lee Johnson! THANK YOU!

Very professional, prompt and polite. Very nice and clean dealership.

I say 5 stars because Jaylene did a great job keeping my wife Dana fully informed for what what happening with the car. i can't say that we were too happy waiting 3 weeks for a water pump...but you guys were super loaning us the cars that fit us fine.

My Experience was great ! Willian Kopatich ( Will ) sales specialist was Amazing ! Cole was very nice and very helpful ! Nathan was very helpful as well and explained in detail the terms of the loan , you have an incredible team ! Very transparent and honest team , thank you all for your help and valuable time , you have a great team !! I'm very happy with the vehicle ! THANK YOU LJ Chevrolet !!

Great To Work With

After I bought my car in for problem wit a rear door window that wasn’t closing I received a diagnosis quickly and was advised that the needed part was only available on the aftermarket. After a several day delay, the part arrived and installed promptly. Very happy.

Aways professional and the work is done as described. I wouldn't think of taking my cars anywhere else as I have trust built up over many years of their work.

Timely service

Service was completely as promised. Really enjoy working with Jaylene and Tim

Will was fantastic to work with!

I always go to Lee Johnson when I need a new car. They always do right by me and are a great group to work with. Thomas helped me pick out exactly the right vehicle for my needs and I couldn't be happier.

Great experience with the team, very considerate and helpful.

Took me on time and finished when they said they would.

All my concerns were addressed in reasonable time, everyone is always eager to help!

Tim in service is very easy to work with

Very nice people. Great compunction.

Very good service

Perfect as always

Thomas, Brady and D are all incredible sales men! I’ve been in sales my whole life and have lead many teams to successful careers. These guys would make it to the top of my list of MVP’s. Their commitment to the customer, doing things “right” with the customer in mind is wholeheartedly. They respected me and my budget by not trying to oversell me when I told them I could not afford more add-ons. Brady went back to the lot several times to see if he could find cars with the exact specs I was looking for and was even brave enough to ride with me on a test drive😂 The next day my budget and circumstances changed dramatically and I called back for Brady and he was with another client so D helped me and helped answer every question I had. I was trying to realize which options were needs and which were wants and I knew it would be easier in person- so did he, but he was willing to help me on the phone anyway! I then came into the store and Thomas was available, while Brady and D were with clients. I will say, after our conversation on the phone, D brought a car up to show me that would “check all of the boxes…Thomas showed it to me and I fell in LOVE with it! Thomas answered all of my questions patiently and thoroughly. He then showed me a couple of other comparable cars, but nope- I wanted the car that D picked out for me! I bought it and plan on getting some all-weather mats with my Chevy Points! The only thing that bothers me is that the sales folks only make a measly $200 per sale! I was shocked to hear it and felt truly terrible because they ran their butts off and shared their bountiful knowledge with me and didn’t try to shove a vehicle down my throat. No hourly wage?? That’s outrageous. Chevy should do better. I paid $32,401 for my beautiful new car and they have to split $200 three ways. Shame on you! Five stars to these guys, well done Thomas, Brady, and D! Thank you!🙏😁🤩🎉

They were great with servicing my battery.

Very good service, definitely recommend. Thank you Tim, Jaylene and Erika, your the best.

Friendly, courteous and efficient service.

Our sales agent, Thomas Huddleston was exceptional. Very knowledgeable about the cars and easy to communicate with. Overall, it was a great experience.

Tim, my contact, was very knowledgeable, professional and made sure I understood what was done and recommended for my vehicle.

Work completed in timely manner and service team was very professional. Hard to believe how expensive service is getting at dealerships & may look at alternative repair shops in the future which will save 40% or more. Have had all service for this Tahoe at LJ but pricing has become so high I will get estimates elsewhere as comparison in the future

Good quick easy. And they washed my truck.

Great Service

Very quick, friendly, and informative.

Dee and Nathan took outstanding care of us during our visit on Saturday. LJ Chevy was the fourth dealership we visited that day, and was far and away our most pleasant experience. Dee went to work for us, recognizing how much we wanted to sign a lease at an appropriate price and got us a fantastic deal, tailing us as we were about to call it quits to offer us a within shooting distance of our budget. My dad and I were at ease thanks to Dee’s friendliness and professionalism throughout the mutli-hour ordeal of leading a car and came away from the dealership feeling satisfied, refreshed and with a car and I love. Nathan was also incredibly pleasant to be around.

I was able to come into service the day after I called.

Wayne my advisor was great and the truck was done very quickly.

Fastest service I've ever had at a dealership. People were really friendly. Great experience.

Prompt and efficient service

The problem with the errors in google maps was fixed, my car now stays out of Puget Sound and now on land it belongs!

The service is very good. They kept updating the service status by message. They completely fixed the problem on the car.

Everyone was helpful, courteous, and understanding.

I think the actual customer service I got was terrific. Very friendly. However, the prices is another matter. I only continue coming to your dealership out of loyalty since I have family that works there and I want to support you guys, but when I researched how much it would cost to repair my window, the ballpark figure was between 300-600, but you guys charged me twice that much and wouldn't even look at it until I paid a $300 diagnostic feed. I actually got charged 3 different diagnostic fees. I remember a time where there was a flat free and they would tell you everything that was wrong with the vehicle. Customer service is good, prices are way too high. Also, please bring back transportation for anyone that will be waiting longer than a few hours for their vehicle. You use to have uber/lyft for people that need a ride back and forth, but got rid of it. You guys use to provide a shuttle service, but got rid of it. I am not sure if you guys still offer rentals, but I wasn't offered to be covered for one or anything, so yeah, please consider bringing back some sort of shuttle/transportation service for auto work that will take longer than 4-6 hours (mine took about 6-7 days as I was waiting for various parts).

Always nice

Jayleen was fantastic as a Service Advisor and even better as the Manager of the group! Tim and Erica are great Service Advisors with Customer Service in mind. I was dropping my car off and discussed how I would get home. Erica stepped up and stated, she would drive me home if they didn't have a loaner. They are all the best!

Vehicle was delivered with empty wiper fluid, oil quality (on app), and back windows which had not been cleaned.

I was able to get in right away at the Quick Lube and it took less than an hour.

As usual the service and service people were outstanding. The cost of the service was obscene. $1600. + for the installation of two batteries and one negative battery cable, plus the shipping fee for the negative battery cable that you did not have in stock means that I will have to find someone else to service my vehicle. I will miss you, but can't afford you.

Fit me in as a drop-in, took care of recalls I wasn't aware of, and gave me back a clean car.

I asked them to do routine maintenance, look into a small rattle, and fix minor body damage from a car wash - all done. Good communication and the car is about perfect again.

Very good

Everyone was really great to work with!

Easy to work with

Rolled right in to the quick lube, no wait. Easy in & out

Service advisors friendly & professional. Not thrilled about the explanation how they applied a coupon that was mailed to us from Lee Johnson!

Disappointing that you no longer wash the vehicle after a LOF.

The staff was super professional and friendly.

Ready for me when I arrived, took approximately the time that was given to me when I made the appointment

Everyone was great! Very friendly and helpful!

It was a pleasure working with our service advisor Wayne. Very pleasant and knowledgeable.

On Saturday, I had a very frustrating experience at Lee Johnson. I had scheduled my service appointment for 2:30 PM, but after driving from Buckley, WA — a trip that took over two hours because of two broken bridges and at least four Charlie Kirk protests — I arrived at 2:31 with my three children, including a 9-month-old baby. When I got there, I was told my appointment was actually at 2:00 PM. The service employee was extremely unwilling to help, and only after a lot of insistence did they agree to check me in. Even then, I was forced to wait 1 hour and 35 minutes before Quick Lube could take my car. During that long wait, I had no choice but to spend about $100 on fast food to keep my kids fed and calm. Ironically, that money could have covered an oil change and tire rotation in just 30 minutes here in Buckley. In the end, I felt foolish for paying for a service agreement in Kirkland, spending unnecessary money, and losing my entire Saturday afternoon (from 12:30 PM until 7:30 PM) just for an oil change — especially when I was told, out of laziness, that a tire rotation wasn’t necessary.

Lee Johnson provided a detailed inspection for leaking.

Incredible customer relationship! These folks treat you in a way that, with most service businesses,, has long since died. They go the extra mile, all the time.

Quick Lube was very quick with friendly front desk service person

Always a great experience

thanks for reassuring me the functionality of the car. While I appreciate the SuperCruise update, I am still dismayed as to the lack of enhancements to SuperCruise even after 3 years after I bought the car while Tesla, Mercedes, and the ilk has made vast improvements into their self-driving systems. Even Waymo has launched into more cities while SuperCruise is same ol', same ol'.

Oil change went well!

Fast and efficient. On time. Friendly

Always an excellent experience at Lee J!!

Service was on time and correct.

Great car care given to my Camaro

I scheduled service due to a malfunctioning key fob. Note I had the battery in the key fob replaced at the dealership about a month before. Turns out the battery was again the problem, dealership replaced and I was made hole so I only paid the cost of one battery replacement. My comment on key fob's is they are a unnecessary piece of bling. I'd much prefer an old fashioned key!

Completely satisfied

Service was thorough. Did take longer then expected to get the car back

We bought a new car.

The staff was excellent and worked with me to get the car I needed

It was really

Heard me on everything we needed to solve for, and always very transparent with communication on any potential issues that we would face with our vehicle. Team is always friendly and helpful with any challenge.

Efficient and friendly.

Everyone was friendly and work was done competently and promptly.

I got a quote for $2800 to fix my car. I got a quote from Bellevue Chevrolet fot the same issue. I had my car fixed at Bellevue Chevrolet.

We bought our 2nd Silverado from Thomas Huddleson and he is Awesome. Made our buying experience so easy! Your finance guy was also a pleasure to work with. Thank you Lee Johnson for the new ZR2

Always treat my time respectfully.

Dee is the man! That guy made my dream come true getting my dream truck. He was the most helpful coolest down to earth sales man buying a vehicle I have done business with. If you go to Lee Johnson to find the smile again while you’re behind the steering wheel. Ask for Dee! You won’t be disappointed

Wayne and his team provided excellent customer service each step of the way. Although wait for the fix took longer than expected, Wayne kept me informed in timely manner which made waiting for my beloved truck easier. The management team at the service department is very keen on providing excellent customer service and followed up regularly. Shout out goes to Jaylene and Erika for their pursuit of providing great customer service. I bought many cars in my life time and this has been the best dealer and service department experience.

Easy to make appt. for parking brake harness recall. In/Out in less than an hour. My advisor has been promoted and met new advisor.

Service was professional, communication was good and issue was resolved

It was generally good, but most dealerships place a paper mat as well as plastic on the front driver seat to protect it and keep it clean for the owner---that did NOT happen at this dealership.

I’m a returning customer and happy I’m back with Lee Johnson with your new service Manager and service rep

Everyone was so nice and helpful, service was quick, transparent and efficient

Jaylene took care of setting up the repair and her team did a fantastic job executing it. Thank You!

All went well as usual. Dropped truck off, picked it up in the afternoon. No surprises, no delays.

Great work and customer service.

All of the sales staff we dealt with were friendly, very helpful and knowledgeable.

They got me in quickly, were as always, super friendly, and were able to give me a loaner as requested. Now, we did have an unexpected hiccup, but honesty prevailed, it was rectified, and everything is fine. Plus I’m sure a new person learned from it.

Fast service

Excellent communication and hassle free.

As soon as back ordered part arrived, installation was done quickly. Very friendly staff.

On time

As always, I am taken care of completely. I had my front brakes and rotors replaced and even though they didnt have time to drive off the new parts residue to settle them in, amidst my concern of something being wrong, sales provided me a loaner vehicle without question until my concern was taken care of completely. With that, I also found my new car when im ready. Thank you for another great experience!

Incredible staff, fast service and great truck. Everyone I worked with Marcus, Thomas, Brady, and Nathan are all amazing.

My consultant was friendly, knowledgeable, and efficient. Service was also timely and excellent.

In and out in 35 minutes or less. Guys are personal & informative. Thank you.

Brady was super helpful and very nice to work with.

The service I received was acceptable. However, there was confusion when I was assigned to a different service rep than the one who checked me in. I sat in the waiting room for 4 hours without hearing anything. After asking another (third) service rep, I came to find out that it had been fixed for hours without notifying me, and I'd been lost in the shuffle. No explanation or apology was offered.

Total professionals vehicle was repaired right the first time!!